Synchronize External Asset Data in ServiceNow
Synchronize External IT Asset Data in ServiceNow
Enable complex ITSM workflows and automation
Synchronizing external IT asset data in ServiceNow can enable many IT business use cases and deliver tremendous value to enterprise organizations.
Contact us to set up a free, no-obligation, consultation to discuss how we can help you synchronize IT asset data from external sources to your ServiceNow instance.
Who is this for?
Customers who need granular IT asset data in the ServiceNow Configuration Management Database (CMDB) and want to use IT asset information discovered by external systems to populate the ServiceNow CMDB. This solution can take the place of other IT asset discovery mechanisms for ServiceNow for certain portions of your IT estate.
Enterprise ServiceNow customers do this to improve the quality, accuracy and granularity of their IT asset data in ServiceNow. In some cases the ServiceNow native discovery capability may not provide the data frequency or the level of granularity required to enable specific use cases. Synchronizing IT assets from an external source to ServiceNow can fill this gap. Some of the most frequent use cases we see for this solution are:
- Chargeback
- Consumption Reporting
- Change Management / Modeling
- Incident Upstream / Downstream Alerting
- Automated IT Resource Request Workflows
- Automated IT Resource Provisioning Workflows
Why?
What?
ServiceLaunch delivers a custom, automated process that reads IT assets from an external source such as Apptio, AWS Cost Explorer, NetApp Cloud Insights, or Veritas NetBackup IT Analytics, publishes it to the ServiceNow CMDB, and keeps the two systems in sync. Here’s what we deliver:
- A custom synchronization script
- Testing and quality assurance (to ensure the script functions as designed)
- Initial production deployment support and validation
- Knowledge transfer (so you can support and maintain it going forward)
- Ongoing version releases, maintenance, support and updates (optional)
Businesses like to customize they way they use and track their IT assets according to their specific business need. As a result, IT asset information tends to take different forms within ServiceNow, and associated tables and views can be heavily customized. Additionally, IT asset data is often tracked at different levels of granularity, according to the internal workflow needs of the business.
Why Custom?
Architecture
Lightweight & Customized
Our solution can run anywhere with access to both the source (ServiceNow) and target system(s). Whether you prefer to run it in the cloud, or in an on-premise data center, does not matter. The script extracts data from target system APIs. We perform any data transformation required by ServiceNow, and then push it into your ServiceNow instance using custom update sets and the Now platform REST API. We build the solution most commonly in Python, but we can also deliver it in other scripting languages such as Go and Powershell. Here are some other key supported features:
- Pushes incremental changes only, after initial sync to minimize data payload
- Proxy connections
- ServiceNow Oauth authentication
- API key authentication
- ServiceNow custom fields
- Asset matching logic for smooth synchronization
- Ability to define asset relationship hierarchies
Our ServiceNow asset metadata synchronization service is not expensive. In most cases our team can deliver this solution in about 21 business days of work effort, and we’re happy to provide you with a quote. We have a standard service definition that we review with customers during pre-sales discussions. In order to ensure we stay on track, we begin the engagement with a Requirements & Design Workshop to confirm your requirements match our standard service baseline. If we run into anything out of the ordinary, we’ll let you know and present you with options on how we can handle.
What's the Cost?
How can I get started?
Contact us. Our ServiceNow practice team is happy to schedule time to review our standard service definition and discuss how it aligns with your business needs.