ServiceNow

Game-changer for IT organizations

ServiceNow has a proven capability to transform IT and the enterprise. It has become a key component in the career strategy for leading CIOs and is frequently listed as one of the fastest growing software companies of all time.

However, to take advantage of the open Now platform requires deep expertise to fully integrate it into other IT systems and processes. That’s where ServiceLaunch comes in. We can help you prioritize internal goals to demonstrate rapid success while avoiding common pitfalls such as over-customization and over-engineered workflows.

Our team is well-versed in ServiceNow customization for the enterprise

ServiceLaunch has been developing custom integration solutions for ServiceNow customers since 2016. Our certified developers have significant experience in connecting external systems to fully automate business processes and workflows. Some of the typical use cases our consultants have experience solving with the Now platform:

Enhancing IT asset management system data quality
Chargeback for IT asset consumption
IT asset change management modeling
IT asset issue impact identification
Automated IT asset issue alerting

Our team is ready to assist you with complex projects

ServiceLaunch enables enterprise customers to fully integrate their IT workflows, systems and processes. Customers can overcome specific challenges and realize a number of benefits from engaging our team such as:

Acceleration of ServiceNow related initiatives;
Optimization of external data sync and storage processes;
Automation of external system integration according to best practice;
Improvement in data quality oversight and management;
Workflow optimization; and,
Bi-directional integrations to enhance the Now platform and external systems.

Our portfolio of services for the Now platform

Requirements discovery and analysis
Business process optimization
Integration platform selection and evaluation
Process automation
Bi-directional integration with external systems

Use Asset Metadata for Visibility

Synchronize ServiceNow asset metadata to an external system to add your business context to views of your IT infrastructure.

Integrate External Asset Data

Enable complex ITSM workflows on your Now instance by integrating high quality asset data from external systems.

Do any of these scenarios apply?

Are your IT teams struggling to realize value from ServiceNow due to disconnected systems?
Are you struggling to get your data-of-record into ServiceNow?
Are you using manual processes to extract data from ServiceNow and merge it with data from other systems?
Do you have to look in multiple locations to validate IT asset data in ServiceNow?

Our Technology Expertise

ServiceNow ITSM
Change Management	Incident Management	Problem Management
ServiceNow ITOM
Configuration Management
External Systems
Apptio	Atlassian Jira	BMC Atrium / Remedy
NetApp CI / OCI	SolarWinds	Splunk
Veritas Aptare